WEBSITE PRIVACY & COOKIE NOTICE
Purpose
Humber Helm Training is committed to protecting your privacy and handling personal information responsibly. This notice explains what information we collect through our website, how we use it, and your rights in relation to that information.
This notice should be read alongside our GDPR & Data Protection Policy.
Who We Are
Humber Helm Training is the Data Controller for information collected through this website.
Contact Details
Humber Helm Training
Viking Marina
Albert's Street
Goole
DN14 5SY
Email: office@humberhelm.co.uk
If you have any questions about this notice or how your information is handled, please contact us using the details above.
If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information We Collect
Information You Provide
When you contact us through our website, email us, submit an enquiry form, or make a booking enquiry, we may collect:
Name
Email address
Telephone number
Details of your enquiry
Course interests or booking requirements
Any other information you choose to provide
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device information
Operating system
Date and time of your visit
Pages viewed
This information helps us maintain the security and functionality of the website.
How We Use Your Information
We use information collected through the website to:
Respond to enquiries and requests for information
Provide information about our courses and services
Process booking enquiries
Direct visitors to our online booking system
Maintain and improve the security, functionality and performance of our website
Meet legal and regulatory obligations
We do not sell personal information to third parties.
Online Bookings
Course bookings are managed through Bookwhen.
When you proceed to make a booking, your information will be processed by Bookwhen in accordance with their own privacy policies and security procedures.
We receive information necessary to administer your booking, communicate with you regarding your course, confirm payment has been received, and fulfil our obligations as an RYA training centre.
Lawful Basis for Processing
Depending on the circumstances, we process personal data collected through the website under one or more of the following lawful bases:
Contract – where information is required to administer a booking or provide training services.
Legitimate Interests – to respond to enquiries, manage and improve our website, and provide information about our services.
Consent – where an individual has given consent for specific activities, including marketing communications and the use of non-essential website cookies.
Legal Obligation – where we are required to process information to comply with applicable laws or regulatory requirements.
Consent can be withdrawn at any time.
Cookies
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function correctly and can provide information about how visitors use the site.
Cookies We Use
Our website may use the following categories of cookies:
Essential Cookies
These cookies are necessary for the operation, security and functionality of the website and cannot be disabled through our cookie settings.
Examples may include:
Website security cookies
Session management cookies
Functionality cookies required for core website features
Functional Cookies
These cookies help remember preferences and improve your browsing experience.
Analytics Cookies
We use Google Analytics 4 (GA4) to help us understand how visitors use our website and identify opportunities to improve its performance and content.
Google Analytics may collect information such as:
Pages visited
Time spent on the website
Navigation between pages
Device and browser information
Approximate geographic location derived from IP address
This information is used to understand overall website usage trends and improve the visitor experience. We do not use Google Analytics to identify individual visitors.
Google may process analytics information on servers located outside the United Kingdom. Where this occurs, appropriate safeguards are applied in accordance with UK GDPR requirements.
Non-essential cookies are only placed on your device after you have provided consent through our website cookie banner or cookie settings.
You may change or withdraw your consent at any time using the cookie settings available on our website.
Managing Cookies
You may accept, reject or manage non-essential cookies through the cookie banner presented when visiting our website.
You can also manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Website Hosting and Service Providers
Our website is hosted by Hostinger.
We use trusted third-party providers to support the operation of our website and booking system. These providers process information on our behalf and are required to maintain appropriate security and confidentiality measures.
Service providers currently used by Humber Helm Training may include:
Hostinger (website hosting and website services)
Bookwhen (course booking system)
Google Analytics (website analytics and performance monitoring)
Further information about how these providers process information can be found in their respective privacy notices.
Sharing Information
We do not sell, rent or trade personal information.
Information may be shared where necessary:
To administer course bookings
To fulfil RYA training and certification requirements
To comply with legal obligations
To protect the safety of individuals
To respond to lawful requests from regulatory or enforcement bodies
International Transfers
Some of the third-party providers used to support our website, analytics services and booking systems may process information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place to protect that information in accordance with UK GDPR requirements.
Data Security
We take appropriate technical and organisational measures to protect information collected through our website against unauthorised access, misuse, loss or disclosure.
Data Retention
Website enquiries that do not result in a booking will normally be retained for up to 12 months unless a longer retention period is required for legitimate business or legal purposes.
Information submitted through website enquiries will only be retained for as long as necessary to manage the enquiry, any resulting booking, and our legal or operational record-keeping requirements.
Where an enquiry leads to a course booking, the information will be retained in accordance with the Humber Helm Training GDPR & Data Protection Policy.
Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of personal data where appropriate
Restrict processing
Object to processing
Request data portability where applicable
Withdraw consent at any time where consent is relied upon
Change or withdraw cookie preferences at any time
Requests should be submitted using the contact details provided above.
Complaints
If you have concerns about how your personal information has been handled, please contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Website: www.ico.org.uk
Review
This Website Privacy & Cookie Notice will be reviewed annually or following any significant change to our website, booking systems, legal requirements or business operations.
Version: 1.0
Review Date: October 2027
Data Controller: Clare Evans
Principal & Chief Instructor: Justin Hampson
© 2026. All rights reserved Humber Helm Ltd.
T: 07354 255312 | E: office@humberhelm.co.uk
Humber Helm Ltd is a company registered in England and Wales. Company no 17454452
The Boat House, Viking Marina, Albert Street, Goole, DN14 5SY